Job Specifics
- Reference No: CD417
- Location: Working from Home (Glasgow)
- Hours: Full Time 40 hours working 5/7 days Monday to Friday 08:00-20:00, Saturday 09:00 -17:00 and Sunday 10:00 to 16:00
- Salary: £27,976.00 Per Annum – £13.45 per hour
- Closing Date: Friday 17th April 2026
- Why should you apply for this role: Strong Company Reputation
Job Overview
We are a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist.
Main Duties & Responsibilities
Key Tasks
- Inbound Customer Service processing Home customers policies
- Handling call demand for Aviva Home Insurance policies
- Adhering to mandatory call scripts on all calls
- Using multiple systems simultaneously
- Owning and handling FCA regulated complaints through to completion
- Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind
- Identifying and recording vulnerability, where patience, empathy and support are critical
- Complying with strict FCA regulations around compliance with a key focus on customer protection
Employer Expectations Skills/Knowledge/Experience
- Must be proficient in using/navigating PC systems within a fast-paced environment
- Fantastic verbal/communication skills
- Comprehensive experience within a customer service environment
- Have an open mind and positive attitude in response to feedback to help you improve
- The ability to establish collaborative customer relationships
- A good attitude and the ability to interact with lots of different people
- Strong written skills with the ability to show attention to detail
- Professional and friendly manner
- A good, consistent typing speed
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
Qualifications/Tickets/Licences Required
- DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing)