Job Specifics
- Reference No: CD214
- Location: Glasgow City Centre
- Hours: Full Time (different shift patterns between 8am-8pm Mon-Sat)
- Salary: from £24,624 – £26,330 (based on a 40hr contract)
- Closing Date: Friday 25th October 2024
- Why should you apply for this role: Career growth and development
Job Overview
We’re looking for Call Centre Agents to join our Glasgow City Centre Team. We are looking to speak with individuals who are comfortable working in a professional and busy environment and who are equally at ease handling inbound and outbound calls from our customers when they want to talk to you.
We are a contact centre-based business offering a range of financial services to many blue-chip organisations – from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of several banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments.
We then work with each individual customer to establish an affordable and sustainable repayment arrangement for the debt to support them to achieve financial health.
Benefits include:
• Fantastic monthly bonus where you could earn around an additional £2000 per year!
• 31 days holiday including bank holidays.
• Discounts and cash back on hundreds of high-street shops.
• Optional private healthcare plan (BUPA).
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Ongoing support and development from our in-house team.
• Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!
Main Duties & Responsibilities
Key Tasks
- Using your listening skills to determine the needs of each customer you speak with.
- Using your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care.
- Tailoring affordable repayment plans to help our customers on the road to financial recovery.
- Handling inbound and outbound calls.
- Providing exceptional customer service via telephone.
- Working to call KPIs and internal quality standards.
- We’ll ask you to work 2 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
Employer Expectations Skills/Knowledge/Experience
- Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training.
- The ability to listen and communicate effectively with customers to truly understand their needs.
- You will require the right to work in the UK.