Job Specifics
- Reference No: CD201
- Location: East Kilbride
- Hours: Full Time
- Salary: Competitive Salary (plus staff awards, hotel, and airline discounts)
- Closing Date: Friday 27th September 2024
- Why should you apply for this role: Competitive Salary and Benefits
Job Overview
We are actively seeking dedicated Business Travel Consultants. This role is ideal for individuals who are goal-orientated and excel in a target-driven environment. Our consultants play a critical role and are expected to handle and manage high-volume client interactions efficiently, consistently aiming to surpass our established service goals.
You will be joining us as a Business Travel expert with strong knowledge and experience of Galileo.
As one of our experienced consultants you will be booking domestic and international travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation.
THIS ROLE WILL START ON 12TH AUGUST AND YOU MUST BE AVAILABLE TO ATTEND OUR MANCHESTER INDUCTION.
Main Duties & Responsibilities
Key Tasks
- Booking and managing complex travel itineraries, encompassing air, rail, car, and hotel accommodations using GDS systems such as Galileo.
- Providing tailored travel solutions to clients, ensuring cost-effectiveness and convenience.
- Handling client inquiries, offering expert advice, and resolving any travel-related issues swiftly.
- Continuously updating your knowledge of fare structures, travel regulations, and destination information to offer the best service.
- Building and maintaining strong client relationships, identifying opportunities to exceed service levels and meet performance targets.
- Collaborating with team members to share best practices and contribute to a positive, high-achieving environment.
Employer Expectations Skills/Knowledge/Experience
- Leisure travel, hotel, rail or strong customer service experience required as a minimum for Manchester and East Kilbride and other offices.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- Ability to consistently hit targets.
- Experience of working in a target performance environment.
- Ability to work under pressure and to tight deadlines fulfilling SLA Agreements.
- Excellent verbal and written communication skills.
- Excellent knowledge of Word and Excel – creating and maintaining documents.