Job Specifics
- Reference No: CD315
- Location: East Kilbride
- Hours: Full Time
- Salary: D.O.E
- Closing Date: Friday 27th June 2025
- Why should you apply for this role: Work life balance
Job Overview
We are looking for a reliable and hardworking person to support our Distribution Manager in running a busy office where the phone never stops.
Main Duties & Responsibilities
Key Tasks
- Dealing with customer enquiries, orders and associated paperwork.
- Identify the vehicle, driver and load requirements for the day and co-ordinate customer deliveries to ensure full customer satisfaction.
- Provide exceptional customer service.
- Using our phone system dealing with incoming calls and transferring calls. Building a rapport with customers and colleagues.
- Taking orders from customers.
- Update customer stock cards and filing.
- Dealing with customer requests and associated emails.
- Liaising with drivers for special deliveries.
- Entering orders to special stock and distribution software.
- Other general admin duties as required.
Employer Expectations Skills/Knowledge/Experience
- Good customer service skills.
- Excellent accuracy and time management skills.
- Ability to use Windows, MS Office and in-house software.
- Excellent communication skills.